Return & Refund Policy - Big Grill Shop

1. Introduction

Welcome to Big Grill Shop, your ultimate destination for all things grilling! We understand that sometimes you may need to return or exchange a product, and we want to make this process as smooth and hassle-free as possible. In this Return & Refund Policy, we outline our policies and procedures for returns and refunds, ensuring a satisfactory experience for our valued customers.

2. Eligibility

Our return and refund policy is applicable to all purchases made through our website, www.biggrillshop.com. To be eligible for a return or refund, the following conditions must be met:

• The product(s) must be in unused and undamaged condition
• The product(s) must be returned within 30 days from the date of purchase
• The original proof of purchase must be provided

3. Return Process

If you wish to return a product, follow these simple steps:

1. Contact our customer service team within 30 days of your purchase to initiate the return process
2. Provide them with the necessary details, such as your order number and reason for returning the product(s)
3. Our customer service team will provide you with a return authorization (RA) number
4. Package the product(s) securely, including all original accessories and packaging materials, and clearly mark the RA number on the package
5. Ship the package back to us using a reliable carrier of your choice

Once we receive the package and confirm that it meets our return eligibility criteria, we will initiate the refund process as per the selected payment method.

4. Refund Options

At Big Grill Shop, we offer two refund options:

• Store Credit: You may opt to receive store credit for your returned product(s), which can be used to make future purchases on our website. Store credit never expires, giving you the flexibility to shop at a time convenient for you.
• Original Payment Method: If you prefer, we can issue a refund back to your original payment method. Please note that it may take 5-7 business days for the refunded amount to reflect in your account, depending on your bank or credit card provider's policies.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately upon receipt. We will gladly assist you in resolving the issue and arrange for a replacement or refund, as per your preference.

6. Non-Returnable Items

While we strive to accommodate returns for most products, certain items are non-returnable for safety and hygiene reasons. These may include but are not limited to:

• Used grilling accessories
• Opened or used consumable products
• Customized or personalized items

Please carefully review the product description and specifications before making a purchase to ensure eligibility for returns.

7. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact our customer service team. We are here to assist you and provide the necessary support to ensure your satisfaction with your Big Grill Shop experience.

Thank you for choosing Big Grill Shop - your trusted source for premium grilling products!